Refund Policy
Cooling-Off Period
Investors have the right to cancel their Deal Sourcing Agreement within 14 days of signing the agreement (the “Cooling-Off Period”).
If cancellation is requested within this period, any refund due will be handled in accordance with the terms of the Deal Sourcing Agreement and applicable UK consumer regulations where relevant.
Cancellation requests must be made in writing by email.
After the Cooling-Off Period
Once the 14-day Cooling-Off Period has passed, sourcing fees are normally non-refundable, except in specific circumstances outlined in the Deal Sourcing Agreement.
These circumstances may include situations where:
• a vendor withdraws the property from sale
• the property becomes unavailable despite the investor acting promptly and reasonably
Where appropriate, the sourcing fee may:
• be refunded
• be transferred to another suitable opportunity
This will be confirmed on a case-by-case basis.
Reservation of Opportunities
Once a Deal Sourcing Agreement is signed and a reservation fee is paid:
• the opportunity is reserved for the investor
• property details are released
• introductions may be made to vendors or agents
At this stage, work has formally begun on the investor’s behalf.
Seller Fees
There are no sourcing fees charged to property sellers when a suitable investor buyer is introduced through Maroc & Co. Property Sourcing.
How To Request Cancellation
Cancellation requests must be submitted in writing by email before the end of the 14 day cooling off period to:
ahmed.abdelkafi@marocandco.co.uk
Please include:
• your full name
• the property reference (if applicable)
• the date the agreement was signed
We aim to respond to cancellation requests as quickly as possible.
Transparency Commitment
Maroc & Co. Property Sourcing operates using written agreements and clear communication throughout the sourcing process.
Full details of refund eligibility, replacement-deal options and reservation terms are always provided within the Deal Sourcing Agreement before any commitment is made.